Brochure

 

Services              

  • All Services are availbale on bulk hour and may be purchased as SERVICE LEVEL AGREEMENT (SLA)

Products 

We sell services to small and medium sized businesses. Our focus is to support exclusively these businesses with our policy of “We Come To You” ensuring that our customers get the kind of specialised support they need, not some half measure scenario where our customers like yourself are forced to bring hardware in for support because you are tied to our location.

This has been achieved because we do not regard ourselves as a traditional retail, shop-front focused support provider. Importantly, what this has led to is lower pricing because we do not have to carry large stock levels on our shelves, and we have avoided employing shop floor sales staff, passing further savings again onto our customers.

 

BITS IT designs, installs and maintains end-to-end IT infrastructure and networks for small to medium-sized enterprises. Our goal is to help our clients to not only outsource IT problems, but to insource IT solutions. With your network managed by BITS IT you will:

  • Access industry-leading technical expertise.
  • Sharpen your focus on your core business.
  • Increase your internal IT efficiency.
  • Reduce your capital expenditure.
    (A centrally managed service can save up to 50% of existing operational costs)
  • Stay current with cutting edge technology.

Our personnel represent the cream of today's IT professionals and include Microsoft Engineers, each with a proven track record of providing support to major organisations. At all times you can feel confident that your network is functioning at peak performance or, if a problem should arise, a trained professional is on the case to solve the problem.

If your IT network has grown beyond 20 desktop PC's, and is complicated by the need for a number of servers, routers or databases. BITS IT has the skills, the experience and the resources to deliver an unprecedented new level of confidence, cost-effectiveness and control for your organisation.

Services

On-Site PC Support Service
Virus Protection
Email set-up & Internet access support with monitoring
Web Page Design and configuration
Consultancy
Delivery, Installation and configuration
Advice on software suitability and availability
Internet Sharing over the network for seamless integration
Windows maintenance & performance tune-up
Professional advice on upgrade paths
Installation and removal of applications
Optimising individual PC performance and start up times
Peer to Peer and Client Server network installation
Cabling, patch panels, switches & hubs
Troubleshooting network activity
Local and network printing support
Extended Onsite liaison with other IT service providers
Data Backup
Disk Space Management & Disk Image Download
Secured network areas for different groups
User Training

 

                            

 

  Support -  Unleash your worries and let the experts do the work.  

 

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We focus on issues found in the Customer Service with our clients. This enables us to provide reputable services, benchmarking, and networking opportunities for other customers. We take pride in the work we do so we do it right the first time every time.

We can help you take it easy when it comes to computing. So let us do all the worrying for you while you get out there and be more productive

Network support can be purchased in block through Service Level Agrrements.

 

                                   Copyright © 1996 BITS TECHNOLOGY. All rights reserved. Revised: May, 2002